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Welcome to Eltoys! We’re glad you're here. By using our website, shopping for Funko Pops, or interacting with us, you agree to the following Terms and Conditions. Please take a moment to read them so you're aware of your rights and our policies.
1. General Terms
These Terms apply to anyone who visits our website, makes a purchase, or uses our services.
By using our site, you confirm that you're at least 18 years old or have permission from a parent or guardian if you're under 18.
2. Our Products
We sell a variety of Funko Pops and other collectibles. All items are subject to availability, and while we try our best to ensure that product descriptions, prices, and images are accurate, there may be occasional mistakes.
The availability and pricing of items may change, and we’ll let you know if anything significant changes before completing your purchase.
3. Orders and Payments
When you place an order, you’re offering to buy the products on the terms outlined here. Once we accept your order, it’s a binding agreement.
We accept payment through various methods, and all payments must be completed before your order is processed.
4. Shipping and Delivery
We aim to ship your order as quickly as possible, and shipping times vary depending on your location and the shipping method you choose.
Once we ship your order, we’re not responsible for any delays or issues that happen during transit. If there’s a problem with your delivery, please contact the shipping carrier directly.
5. Returns and Refunds
If you’re not happy with your purchase, we accept returns for unopened items within [X] days of delivery. Please make sure the item is in its original, unused condition.
We do not accept returns on opened or damaged items unless they’re defective or damaged in transit. If that’s the case, please reach out to us right away, and we’ll take care of it.
To return an item, please contact us first for instructions.
6. Repairs
If you need a Funko Pop or collectible repaired, we offer repair services. Repair availability and pricing depend on the item and the extent of the damage.
When you send an item in for repair, you agree to the repair costs and terms we provide. We’re not responsible for any further damage that might occur during the repair process.
Please pack your items carefully when sending them to us for repair to avoid additional damage during shipping.
7. Privacy and Data Protection
We take your privacy seriously. Your personal information is used only as described in our [Privacy Policy]. We don’t share or sell your information to third parties.
By using our site, you agree to the collection and use of your data as explained in our Privacy Policy.
8. Intellectual Property
All the content on our website—like logos, product images, and descriptions—is owned by Eltoys or our partners and is protected by copyright. You can’t use any of this content without permission.
9. Limitation of Liability
While we strive to provide high-quality products and services, we’re not responsible for any damages or issues that arise from using our website or products, including any indirect, incidental, or consequential damages.
Our liability is limited to the amount you paid for the product in question.
10. Changes to These Terms
We may update these Terms and Conditions from time to time. If we make changes, we’ll post the updated version on our website with a new effective date. We encourage you to check back regularly for any updates.
1. Returns Eligibility
Timeframe: Returns are usually accepted within a specific period from the purchase date, often 30 days. If more than 30 days have passed since the delivery or purchase, the return may not be accepted.
Condition: The items must be returned in new, unused, and unopened condition. Collectibles like Funko Pops are often only returnable if still in their original packaging and undamaged. This is especially important for collectors who seek mint-condition items.
Exceptions: Certain items (e.g., sale, discounted, or limited-edition items) may not be eligible for return or refund. Always check the specific product's return guidelines.
2. How to Return
Contact Customer Service: To initiate a return, you'll likely need to contact ELToys’ customer service. This can be done via email, phone, or an online portal. They may request information such as your order number, the item(s) you wish to return, and the reason for the return.
Return Authorization: Some retailers may require a Return Authorization (RA) number before sending the item back.
Shipping Costs: Depending on the reason for the return (e.g., defective or damaged items), you may or may not be responsible for return shipping costs. If the return is due to an error on the retailer’s part (wrong or damaged items), they will typically cover return shipping.
3. Refunds
Processing Time: Refunds are typically processed within a few days of receiving the returned item. The refund will usually be issued to the original payment method (e.g., credit card, PayPal).
Restocking Fee: Some stores charge a restocking fee for returns, especially if the items are opened or no longer in perfect condition. However, this varies by retailer.
4. Damaged or Defective Items
If the Funko Pop! you received is damaged or defective, the store will typically offer a full refund or exchange.
You may be asked to provide photos of the damage or defect as part of the return process.
5. Exchange Policy
Many retailers also offer exchanges for defective or incorrect items. If you’d like a different Funko Pop! instead of a refund, they may facilitate an exchange.
6. Non-Returnable Items
Certain items, such as opened or used products (particularly collectibles), may not be returnable, unless they are defective. Always check product listings to confirm if they fall under a special policy.
Important Notes:
Proof of Purchase: Always keep your receipt or order confirmation as proof of purchase when returning items.
Limited Edition Funko Pops: Limited-edition items, such as exclusive Funko Pop! figures, may have stricter return policies, so always verify the terms before purchasing.
To get the exact terms for ELToys, I recommend checking their official website or contacting their customer support team directly, as policies can vary by store and may change over time.
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